Returns & Exchanges

At Pure, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, we offer a 30-day window for returns on all products in their original, unopened condition.

1

Initiate Your Request

Log into your Pure account and visit the order history section to select the items you wish to return and receive a unique Return Authorization Number.

2

Pack with Care

Securely package your items in their original boxes to ensure they are protected during transit, and include the printed return slip inside the parcel.

3

Ship the Package

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing